AUCTION INFO
What size is the jersey?
As we usually have many of each jersey in stock our auctions are not for a specific jersey size. So unless otherwise stated, the winner will receive a random size from our stock. The most common sizes we carry are 48 & 52, but sizes can range from 44 to 56. If you wish you can request a specific size with payment and we will do our best to send it to you. Sorry, but as we have no idea who will win, how long it will take to pay, or which jerseys will be in stock when the item is shipped, we will not check stock in advance.
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What is an "Authentic Style" jersey?
"Authentic Style" has become the standard industry term to describe a jersey that is made just like an Authentic jersey, but is not a true Authentic. As it is not a true Authentic jersey there is no tagging, therefore no brand name will be mentioned. But they are not considered a replica jersey either, as replicas have iron-on numbers and Authentic Style jerseys have sewn-on numbers just like the true Authentic jerseys do. Please keep in mind that an Authentic Style jersey is not licensed, therefore will not have any team logos, or the NFL shield, as this would be a violation of international copyright laws.
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Is the item in mint condition?
MRAK Sports does not sell seconds or damaged items. All items have clean, smudge-free autographs on new memorabilia unless otherwise mentioned in the description. Please keep in mind that certain new items such as hockey sticks, bats and helmets may have slight irregularities caused by the manufacturing process.
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What's the difference between Authentic items and other types?
The value of an autograph is not limited to the signature itself. The quality of the memorabilia should also be taken into account. An Authentic Jersey (the same make and type used by the players) costs twice as much as an Authentic Style, or up to four times as much as a replica. An Official NFL football is made of leather, as is an Official NBA basketball, indoor/outdoor balls are made of rubber. Game issue bats usually have the team name printed on them, cheaper models may not even have the players name printed on it. Authentic Football helmets have metal facemasks and real padding, replicas have plastic facemasks and Styrofoam padding. One is the real thing, just like they use on the field, the other no more than a toy!
I could go on and on about the differences in quality, suffice it to say, you should do a little research before making your purchase. The premium items are considerably more expensive, and more desirable, as they are the actual items used by the players. So, if the make and type of memorabilia is not mentioned, ask before buying! If you don't, you may end up getting a $10 T-shirt instead of a $300 jersey!
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Will you end the auction early?
It is against our policy to end an auction once it has received bids unless the listing is in error. As we often have many of each item in stock we may be able to fulfill your request without ending the auction, just click here to email us a request at sales@mraksports.com.
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Do you have more of these?
MRAK Sports purchases in bulk from most major authentication companies. We often have many of each item in stock but we cannot guarantee when and if they will be listed on eBay. Click here to email us a request at sales@mraksports.com.
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Is the photo the actual item I will receive?
As we usually have many of each item in stock, we often use a sample photo. So, the position of your signature, issue number (when applicable) or jersey sizes may vary. You can be assured, the winner will receive a quality autograph, with authenticity, from the company mentioned.
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Can you send me a photo or hologram number of the actual item?
We usually have many of each item in stock, and we do not know what will be in stock when payment arrives. So we cannot guarantee which exact item the winner will receive, therefore we cannot supply individual photos or hologram numbers.
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Is it a Limited Edition?
We often offer Limited Editions for auction, these items will mention this fact in the auction description. If it doesn't say it's a Limited Edition then it is not.
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I am bidding on a Limited Edition, can I pick the number I want?
Unless otherwise mentioned in the auction, the winner of a Limited Edition auction will receive a random number from the edition. If you desire a specific, non-premium number, you may request it with your payment. But as we do not know what will be in stock when payment arrives, we cannot guarantee you will receive the number requested. Sorry, but as we have no idea who will win, how long it will take to pay, or which numbers will be in stock when the item is shipped, we will not check stock in advance.
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Is it framed?
We often offer framed photos for auction, these items will mention this fact in the auction description. If it doesn't say it's framed then it is not.
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Does it come with a case?
We rarely offer free displays with our auction items, if it comes with a display it will be mentioned in the auction description.
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AUTOGRAPH INFO
Does it come with a COA?
Most autographs from MRAK Sports come with a COA, please refer to the auction to see if one is offered. If there is none offered, none is included. All autos from Mounted Memories, Steiner Sports, UDA, Super Star Greetings and MRAK Sports come with their COAs. Please keep in mind that Tri Star and some items from private athlete's, such as Jerry Rice, Joe Montana and Willie Mays, come with only their personal holograms but they do not offer COAs. If these signatures were witnessed by a MRAK Sports agent you will receive the MRAK Sports authentication including COA.
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Is the autograph real?
All autographs sold by MRAK Sports are original hand signed autographs, not copies, reproductions or facsimiles, unless otherwise mentioned in the auction.
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Where do you get your autographs?
We do not get our autographs by harassing stars at their hotels, while eating dinner or relaxing on golf courses. All our autographs are acquired through private signings held by professional signing agents or nationally known, major authentication companies like UDA, Steiner Sports, Mounted Memories, Tri Star, etc... .
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Do you guarantee your autographs are authentic?
We don't have to guarantee the autographs we sell, all come from major companies like UDA, Steiner, etc., and the autographs are guaranteed authentic by the company who witnessed the signing. Regardless we still guarantee the authenticity of every autograph we sell, and if any is judged not genuine by a nationally known authentication company we will refund the purchase amount in full within 30 days as outlined in our refund policy. All MRAK Sports authenticated items come with a lifetime money-back guarantee!
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Does it come with a signing photo?
We do offer signing photos with some of our autographs, please refer to the individual auction description. If there is no photo offered, there is none available. Please keep in mind all our autographs are authenticated with a COA from a major company. Signing photos are offered for entertainment only and are not supplied for authentication purposes.
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Is the signing photo a picture of the actual item being signed?
If a signing photo is offered, you will find it says you will receive a photo of the athlete 'at the signing,' not 'signing the item you will receive.' Whenever possible, we try and take at least one photo of an athlete signing each type of item at every signing we attend. We then include a copy of this photo with the item. Please keep in mind all our autographs are authenticated with a COA from a major company. Signing photos are offered for entertainment only and are not supplied for authentication purposes.
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Do you have this same item without the autograph?
MRAK Sports is an autograph company, so we rarely have unsigned items such as photos or jerseys. But, as we are a Riddell distributor we do offer unsigned helmets at a discount, just click here to email us a request at sales@mraksports.com.
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Can I have the autograph authenticated when I receive it?
All the items we sell carry WITNESSED authentication from the top authenticators in the business, companies like UDA, Steiner, Mounted Memories, etc. This type of authentication, where the signature is actually witnessed by a reputable company representative, is the highest level of authenticity you can get. All items come with COAs and tamperproof Holograms from the company mentioned to assure authenticity.
Sending in an autograph to a company like PSA/DNA for authentication requires someone's opinion as to whether the autograph is authentic. This type of authentication is far less reliable and carries far less weight than the witnessed authentication from a major company. In fact, if you were to send a ball authenticated by Steiner Sports in to PSA/DNA, they would take one look at the Steiner Hologram and declare it authentic, and take your money for the privilege! This would be like getting a $100 bill at the bank then paying a coin dealer $20 to tell you if it's real!
All winners are of course free to send their autograph to a reputable authenticator, www.psadna.com or www.onlineauthentics.com are both reliable sources. If they feel your autograph is not authentic MRAK Sports will be glad to refund the purchase price in full within 30 days as outlined in our refund policy. All MRAK Sports authenticated items come with a lifetime money-back guarantee!
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Can you authenticate or appraise my autograph?
MRAK Sports does not authenticate autographs or do appraisals. The value of your autographs all depends on authenticity, if you don't have COAs from a major authentication company then the resale value drops dramatically. You can have your items authenticated and appraised by going to either www.psadna.com or www.onlineauthentics.com.
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Do you buy or trade for autographs?
MRAK Sports only deals in autographs with witnessed authentication from a major company. If you have an autographed item you would like us to consider please email us at this link: sales@mraksports.com
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SHIPPING INFO
Can I get rush shipping?
We will be glad to accommodate your request for rush shipping. Please keep in mind that our UPS pick-up time is in the morning so we must receive payment before 10:00 am MT for us to ship the same day. Please read the link below, which can also be found in the auction listing:
How long will it take to arrive?
Click here for times & upgrade options!
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Can I get insurance?
All quoted shipping prices include insurance.
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Can I void the insurance to save money?
For both MRAK Sports and the customers protection, we will not ship any items uninsured.
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Will a signature be required?
UPS charges $2.25 for their "Signature Required" service. If you would like to add this service please include an additional $2.25 and include the "Signature Required" request with your payment? Paypal regulations require a signature on all shipments over $250, so all packages paid for with a Paypal payment of over $250 will include UPS Signature Required service free of charge.
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How much to ship to HI or AK?
Please go to the following sites to calculate your shipping, the source zip code is 80102. Please remember we will add approximately $2 to most packages for packaging and handling, more on oversize and international items.
Please go to this link for approximate shipping costs to HI, AK, GU, PR, VI or International destinations!
Or you can email us at this link for a shipping quote, sales@mraksports.com.
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Can you ship to a different address than is on my credit card/Paypal account?
We will consider alternate shipping requests for bidders with clean 50+ feedback on items less than $50. All other items MUST ship to the Paypal Confirmed, or credit card billing or recorded 'Alternate shipping' address.
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How much is International shipping?
Please go to the following sites to calculate your shipping, the source zip code is 80102. Please remember we will add approximately $2 to most packages for packaging and handling, more on oversize items.
Please go to this link for approximate shipping costs to HI, AK, GU, PR, VI or International destinations!
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Can I combine shipping?
Whenever possible*, as a courtesy we will automatically combine shipping on items won on the same day by the same bidder! Items won on different days, no more than 3 days apart, will be combined on the winners request. Please request shipping discount before making payment, we will not combine shipping after payment has been received. Please remember that Top Loaders are included for protection during shipment, therefore photographs that have been combined may be shipped in a single Top Loader.
*Some items, such as pre-packaged displays and oversize items do not qualify for combined shipping. Shipping discounts are offered as a courtesy for bidders who make timely payment, if payment is delayed more than the 10 days allowed the discount is no longer available.
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I live in CO, can I pick it up to save shipping charges?
MRAK Sports is an Internet only company, we do not offer pick-up service.
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PAYMENT INFO
How do I pay?
An email invoice with full payment info is sent to the winners eBay registered email address within 24 hours of all auction closings. If you have not received your email please check that your eBay registered email is valid, and that you don't have any restrictions on your incoming emails that may prevent you from receiving our emails. Once you have done this please request another email invoice by clicking here, sales@mraksports.com.
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How long do I have to pay for my auction?
eBay policy requires that the winning bidder contact the seller within 3 days, and payment must be received within 10 days of the auction close. Any transaction that does not meet these requirements is subject to cancellation.
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Can I pay with cash?
MRAK Sports does accept cash payment, but we cannot be responsible for cash lost in the mail, so it is strongly suggested that you send your payment by registered or certified mail.
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Can I make payments?
MRAK Sports does not accept installments on eBay auctions, payment in full is required within 10 days of auction close. We do offer a Layaway plan for direct sales though, click here to email a Layaway request, sales@mraksports.com.
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I don't live in the US, how do I pay?
MRAK Sports does not accept credit payments for international purchases, due to credit card and Paypal policies we do not accept either as payment from international accounts. MRAK Sports also does not accept wire transfers, personal checks or any other form of payment from international accounts. The only international payment accepted is certified funds, in $US, sent via courier or postal service.
Certified funds are available from your local bank in the form of a cashiers check, bank draft or money order. Depending on your country you may also be able to purchase a money order from your local post office or Western Union office. Then just mail the payment directly to us at:
MRAK Sports
PO Box 208
Bennett, CO 80102
United States
Please remember all shipping prices are for domestic destinations, please request a shipping quote before bidding! Once the auction has ended send us the auction Item # and your address and we will send you an 'International Payment Info' email with full instructions within 24 hours.
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I don't live in the US, why can't I pay by credit card/Paypal?
MRAK Sports does not accept credit payments for international purchases. We can only ship to Paypal Confirmed, or credit card billing addresses, as the addresses cannot be confirmed on international accounts, we cannot accept these forms of payment. All international payments must be made via certified funds, in $US. You can find our Payment Policy at the following link or click on the link at the bottom of the auction page.
MRAK Sports Shipping Policy
We do apologize for any inconvenience Paypal's shipping policies may cause. For more information on this policy please go to this Paypal link:
Paypal Shipping Policy
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I tried to call in payment but got your voice mail?
MRAK Sports runs over 100 auctions a week ending on Sunday and Monday. Due to the high volume of calls for payment on Monday and Tuesday you may find it difficult to get through. If you do not want to leave your payment info on our password secured voice mail system, please leave a call back number and we will return your call within 24 hours.
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AFTER THE AUCTION
I bid and won but I changed my mind and don't want to pay?
The winning bidder is bound to complete the transaction as outlined by the eBay policies agreed on when registering with eBay. A change of heart, or 'Buyer's remorse' is not a valid reason for breaking the contract entered into when bidding. ALL auctions must be paid for within 10 days of the auction close. Any bidder who defaults on their obligation will be treated as a 'deadbeat bidder' and the Non-paying-bidder process will be followed. This includes reporting the situation to eBay and posting negative feedback.
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I won and paid, but I haven't received my item?
A Payment Confirmation email is sent to the winners registered eBay email address within 24 hours of payment. Tracking info on all UPS shipments is also sent to the eBay registered email address within 24 hours of shipment. If you have not received these emails please check that your eBay registered email is valid, and that you don't have any anti-spam restrictions on your incoming emails that may prevent you from receiving our emails. Once you have done this please request an update on your order by clicking here, sales@mraksports.com.
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I received my item but it is damaged?
Please contact us immediately upon discovering any damage to your shipment. All original packaging and documentation must be saved in order to return any item for a damage claim. No returns will be accepted without first contacting us for instructions.
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