Payment Policy
Auction winners must contact MRAK Sport within 3 days, and we must receive payment by the terms of the auction within 10 days of the auction close. Any transaction that does not meet these requirements is subject to substitution or cancellation.
All Paypal payments must have a valid shipping address as the Confirmed address, any invalid payments will be refunded and may be subject to a processing fee that will be deducted from the refund amount.
The minimum amount due on any unpaid auctions will be the 15% refund/restocking fee as outlined in our Return Policy.
Shipping Policy
MRAK Sports is an Internet only company, will call is not available.
Domestic packages ship UPS or USPS, if available, tracking # for all packages shipped from our facility will be supplied by automated email, please make sure your email is set to receive messages from ups.com. Rush shipping service is available, contact us for rates.
MRAK Sports will not ship packages COD, payment must be received and cleared before any item is shipped, sorry no exceptions.
Credit payments will only be shipped to either Paypal Confirmed addresses, sorry no exceptions. All Paypal paid shipments valued at $250 or more will be shipped with UPS "Signature Required" service added at no charge.
Shipping rate is for lower 48 only, please contact us for shipping rates to Hawaii, Alaska, Guam, Puerto Rico, any other U.S. Possessions, and all international addresses including Canada.
All items will ship within 3 days of payment whenever possible, if stock issues cause a delay the customer will be notified and alternate shipment will be arranged.
If delivery cannot be completed to the address provided the customer is responsible for any charges incurred by return or re-delivery. MRAK Sports reserves the right to refuse any re-delivery attempts at their discretion. The item will be considered a returned item and a refund less return shipping charges and a 15% refund/restocking fee will be issued as outlined in our Return Policy.
Although MRAK Sports is not responsible for items delayed, lost or damaged by shipping companies, we will make all efforts to assist you with your claim (excluding incidents of inclement weather or natural disaster). All insurance investigations must be completed before any repairs are made, or any replacement or refund is sent. All damaged items must be returned for inspection with the exact same original packaging. As a courtesy MRAK Sports will file and pursue your claim, but we will not be held responsible for any delays or denied claims.
International Information
Shipping rate is for lower 48 only, please contact us for shipping rates to all international addresses including Canada. All international packages will be declared as merchandise at the purchase value. Please be aware you are responsible for all taxes and brokerage fees! All international packages will ship fully insured, NO EXCEPTIONS!
Return Policy
Item can be exchanged, within 30 days, if defective or not as described, full refund if exchange is not available. Purchase amount less 15% refund/restocking fee refunded for any other reason.
When MRAK Sports is at fault we will email a return label through the UPS "Electronic Return Label" service at our cost. We will not reimburse for any other shipping methods! The returned item may need to be inspected before fault is determined. Returned item must be received before a replacement can be shipped. Item must be in original condition, with all original packaging, photos & COAs.
No returns will be accepted unless we are first contacted for claim instructions!
Authentication
MRAK Sports only carries autographs with witnessed authentication from the most reputable, nationally known companies. Therefore we offer a full guarantee on all autographs sold for a period of 30 days. If the autograph is judged a forgery by a nationally known authentication company we will issue a full refund as outlined in our Refund Policy. All original holograms, COAs and signing photos must accompany the item in question. Please be aware that MRAK Sports cannot be responsible for the maintenance or accuracy of any other company's authentication system or database!
All autographs that carry MRAK Sports Authentication carry the same guarantee for the life of the item! If any errors exist with our system or database please contact us for an immediate resolution.
Disputes and Feedback
In order to provide us with an opportunity to resolve any outstanding concerns to your complete satisfaction, please contact us before posting any negative or neutral feedback. If negative or neutral feedback is posted before contacting us the erroneous feedback issue must be resolved before any further action is taken.
MRAK Sports requires that all eBay auction winners contact us within 3 days, and make payment within 10 days of the auction close date. Any transaction that does not meet these requirements is subject to cancellation. The minimum amount due on any unpaid auctions will be the 15% refund/restocking fee as outlined in our Return Policy.
By bidding on any MRAK Sports auction you agree to abide by the conditions posted in the auction listing, all MRAK Sports policies, and the rules and policies of the auction venue. In addition you agree to settle any and all disputes in third-party mediation via SquareTrade.com! All Claims between the parties must be resolved using the dispute resolution mechanism posted. Should the bidder file any action contrary to this, or the should bidders actions require MRAK Sports to enter litigation, MRAK Sports can recover any and all attorneys' fees and costs from the losing party, provided that the party seeking the award has notified the other party in writing of the improperly filed Claim, and the other party has failed to withdraw the Claim.