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Shipping Policy
MRAK Sports ships via UPS ONLY!
Due to poor service from the Postal Service we will no longer ship
USPS under any circumstances! Therefore we can no longer ship to PO
Box or APO/FPO addresses, we do apologize for any inconvenience.
MRAK Sports is an Internet only company, will call is not available.
All autographed items will be shipped fully insured!
Domestic packages ship UPS Ground,
tracking # for all packages shipped from our facility will be supplied by automated
email. Rush
shipping service is available, contact us for rates.
Credit payments will
only be shipped to either Paypal Confirmed or Credit Card
billing addresses, sorry no exceptions. As we do not ship to PO Boxes this address must be a valid street address
or the payment will be refused and alternate payment must be arranged.
Shipping rate is for lower 48 only, please contact us
for shipping rates to Hawaii, Alaska, Guam, Puerto Rico and all international
addresses including Canada.
All items will ship within 3 days of payment whenever
possible, if stock issues cause a delay the customer will be notified and alternate
shipment will be arranged.
If delivery cannot be completed to the
address provided the customer is responsible for any charges
incurred by redelivery. MRAK Sports reserves the right to
refuse to any redelivery attempts at their discretion. In this case
the item will be considered a returned item and a refund less 15%
refund/restocking fee will be issued as outlined in our Return
Policy.
Although MRAK Sports is not responsible for items
delayed, lost
or damaged by shipping companies, we will make all efforts to assist
you with your claim.
International Information
As
we cannot confirm Credit Card or Paypal addresses for international
purchases, they must be paid for with certified funds (money order,
cashier's check, bank draft), sorry
NO EXCEPTIONS.
Shipping rate is for lower 48 only, please contact us
for shipping rates to all international addresses including Canada.
All international packages will be declared as merchandise at the
purchase value. Please be aware you are responsible for all taxes
and brokerage fees! All international packages will
ship fully insured by UPS, NO EXCEPTIONS! We cannot ship to PO Boxes or APO/FPOs, NO
EXCEPTIONS!
Return Policy
Item can be exchanged, within 30 days, if
defective or not as described, full refund if exchange is not
available. Purchase amount less 15% refund/restocking fee refunded for any
other reason.
When MRAK Sports is at fault we will email a return
label through the UPS "Electronic Return Label" service at our cost. We will
not reimburse for any other shipping methods! The returned item may
need to be inspected before fault is determined. Returned item must be received before
a replacement can be shipped. Item must be in original condition, with all
original packaging, photos & COAs.
No returns will be accepted
unless we are first contacted for claim instructions!
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